Let’s Get Real Conference ‘Is your content fit for purpose?’

The programme so far … more coming soon…

We are *really* pleased that our keynote this year will be from the brilliant and talented Shelley Bernstein whose work at Brooklyn Museum is internationally recognised for its creativity, community value and openness. Shelley rarely travels to speak outside of the USA so we are *very* lucky to have her. Talking about failure is going to be a big theme for us this year with a compelling keynote from Michiel van Iersel entitled ‘Learning from failure’ drawing parallels between disfunctionality in architecture and digital systems. Plus a series of provocations to challenge and get your thinking. There will also be a separate evening event for those of you that are in town called ‘Church of Fail’.

There are 99 earlybird tickets available on a first come first served basis at the price of £99.

Find out more and book now.

Let’s Get Real: Crit Room, Failing Forward and Talk Tables

We’ve been having a great time pulling together some really unique stuff for the conference and have three different session types to offer you alongside the usual inspiring keynotes:

1. The Crit Room

A special troubleshooting Crit Room, where attendees can receive personalised problem-solving guidance in a friendly and supportive environment. Once you’ve bought your ticket fill in our form telling us about the site describing the main problem or challenge you’re currently experiencing. Our panel of experts will review the sites in advance, then offer constructive advice, mixed with practical suggestions and comments/ideas from the floor. The expert panel are Adam Gee, Cross-platform Commissioner for Factual at Channel 4 (Chair), Fiz Yazdi, User Experience Director at cxpartners (www.cxpartners.co.uk), Anra Kennedy, Head of Content and Partnerships at Culture24

2. Failing Forward Case Studies
Partners in our Action Research Project will present honest case studies about online projects they attempted, what didn’t work, and what they learned as a result. We have some wonderful title ….
‘If you build it they won’t come’ Hugh Wallace, Head of Digital Media, National Museums Scotland
‘I Will Never Tweet Again’ Josephine Chanter, Head of Communications, The Design Museum
‘Keeping an eye on my vital statistics’ James Morley, Website Development Manager, Kew
‘Knowing Me, Knowing You’ Matthew Cock, Head of Web, British Museum
‘Have you heard of us?’ Emma McLean, Digital Marketing Officer, National Maritime Museum
‘Trying to make the parts add up’ Louise Gardner, Head of Communications, Watershed

3. Talk Tables
Literally a series of tables where different companies/people discuss what they do and how they can offer help to delegates in areas around the conference theme.
They are informal and responsive, and geared to providing a space to find out about technical systems and digital tools, and meet experts who offer solutions to the problems and needs of arts and heritage organisations. You can talk to/about: Google Analytics; TripAdvisor; Building Digital Capacity for the Arts (Arts Council England); Hitwise (Experian); JISC; Cogapp; cxpartners; Loic Tallon (Pocket Proof); Social Media pick ‘n’ mix (Rachel Clements and Elena Villaespesa); Gaming (Danny Birchall and Martha Henson)

Tuesday 20th and Wednsday 21st September 2011, Watershed, Bristol
Last few tickets on sale here.

“A Night Less Ordinary” – thoughts about social media, evalution and campaiging

The ACE scheme, Night Less Ordinary (ANLO), which has given away almost five hundred thousand theatre tickets to under 26-year-olds, is winding down. At RIBA this week, many of those who took part, were brought together by ACE and external consultant Pam Jarvis from sam who have been evaluating the campaign.

The aim of the event was to look at ‘What did we learn?’ I was there as part of a session called ‘Re-imagining A Night Less Ordinary’ and was asked to talk about the opportunities arising from social media to attract audiences.

The event was dominated by theatres and organisations working with young people and theatre. Not my usual crowd but there are, perhaps unsurprisingly, a lot of cross overs with the GLAM sectors work – both in terms of using social media but also in developing audiences for young people.

I shared some learning from two projects Culture24 is leading on, as well as some personal thoughts about the initiative. Here are some of my speaker notes:

1. Action Research ‘How to evaluate online success’
Through this project we have been looking at differences between popularity and engagement within social media channels and also the relationship between:
– the organisations’ investment in social media and their return (either as increased popularity of demonstrable engagement)
– their level of investment and their popularity
– their levels of investment and their popularity
– those who ‘like’ their brand and those who engage with a subject

The project has found some perhaps unexpected findings that suggest that engagement is driven by brand rather than content. In other words, people engage with content about subjects they care about more than content about organisations – even if they ‘like’ these places.

There is clear evidence that, as with all traditional marketing, the more money and resources you throw at something, the more popular you can make it. But engagement – the more elusive cultural sector goal – is not just about scale of your resources but the nature of your message.

The key to all this is segmentation of your audience – targeting what you are offering to specific groups of people. The more precise you can be the better.

The project is working on a framework for measuring social media success that:
– sets objectives
– defines what success is
– looks at action planning
– defines what you need to count
– feedback loop

2. Museums at Night
Coordinated by Culture24, this is a low budget, high content value campaign of late night openings that take place each year in May.

Our approach to the campaign is to push the content of the individual events rather than the brand. We use our central digital infrastructure to collect all the information about individual events into one database. We then interrogate and cut this data to fit different Press and PR needs.

Social Media activities have focused on Twitter (sharing event details) and a ‘behind the scenes’ blog that is written for the sector (those venues putting on events) and feeds new ideas for cross sector collaboration, both of which have been successful in their different goals.

This year we have developed a strategy for Facebook that is all about pushing event listings and ticket offers into existing networks that already have a subject- related interest.

All of these approaches are editorially driven, using examples of stories, experiences and events to engage people and hopefully inspire them to share with their own networks.

We have tried to learn from how other sectors successful use Facebook and other social media networks, such as the Digital Street Teams that are often created from fan bases for bands.
An interesting point here is that this kind of approach crosses over between online and offline and there are interesting parallels with how you could take this approach in Museums or Galleries.

3. Thoughts
Whilst the successful buzz generated online around ANLO is great, it is possibly missing the point about what social media can really do. This is more about creating ‘conversations’. The question is how to create and nurture spaces for conversations to take place – especially when so often they are niche, unequal and opinionated?

There is a scale of participation which begins with those channels that are simply promotion and ends with channels that illicit curation, participation and ongoing relationships.

‘Liking’ is an easy commodity but how meaningful is it?

It does not require any dialogue, participation or exchange – ie: real engagement.
If you go further than just broadcasting your messages, you have to be ready to:
– have something to say
– be genuinely willing to listen/act
– have your whole organisation on board (vertically)
– link your backstage, front of house, management, education, marketing – all of it.
– have the capacity to keep the conversations going
– be specific about what your offer to different groups (under 26 is not one audience)

Finally, there are a lot of clichés about the scale of change around digital opportunities but the real revolution is social not technical. The best way to think about it all is not as ‘online’ or ‘offline’ but as a blended experience with a specific strategic aim.

The big opportunities lie at a deeper level around how your audiences can curate a program or lead your services. Projects like the Taking Part festival and A Younger Audience are testimony of this.

The video of me and the other speakers (Jake Orr, James Mackenzie-Blackman and Susan Whiddington) is available here.

Building digital capacity for the arts

I attended and spoke at the Arts Council and BBC event to promote their building digital capacity for the arts programme to “support the development of the arts sector’s media production skills by bringing together the BBC Academy’s media and digital experience with the Arts Council’s extensive knowledge of the arts sector.”

It is unequivocally a good thing and it was genuinely encouraging to see both organisations in listening mode.

The programme is still in development and will initially focus on five specific ‘tactics’ sessions on:

· creating system-ready content for IPTV, mobile platforms and applications
· commissioning A/V content
· rights
· digital approaches to raising revenue
· archive material

These will then be followed by further sessions, the focus of which is yet to be agreed.

I was part of the panel looking at “What are the challenges and opportunities in using digital technologies” and talked about this from the perspective of Culture24’s work in doing just that.

The panel was chaired by Will Gompertz with his usual (slightly acerbic) charm and he did it very well. I loved his question to me: ‘What is Culture24, as it seems to keep changing?’ – of course!

Ten years is a long time to have lived online and you have to evolve in order to grow and thrive. This has meant for us a radical journey from being a ‘portal’ (one website), to a publisher (many sites) to a platform for content aggregation and distribution. Where next, I wonder ….

Anyway, the end result I think was a good overview of the issues and questions and you can see it all on the videos here.

I came away with a few key thoughts:

- Everyone is talking about how to use different platforms to reach audiences. Everyone wants to get better at connecting with audiences via online channels. But to do this we must work together more and we need central data sets (in the model of Culture24) to do it properly. It’s not about who gets the credit here for a service, it’s about getting the data to the audiences that want it, in the platforms that they are already using.

- There is now hard evidence of how some institutions have used online tactics to revolutionize their audience attendance, participation and engagement. BUT, there are a lot more venues who are seriously challenged by how to engage with this stuff. They may lack the knowledge to understand how to integrate it strategically, and as a result are lost when deciding which tactical solutions to pursue.

- How we evaluate success and how we define the different forms it takes is a big challenge that needs serious work. Check out the Culture24 led action research project in this area and contact me to if you want to be kept up to date as it progresses.

- One size does not fit all. To actually build capacity in the arts you need to consider the needs of artists, performing arts venues, collection-based organisations, festivals and campaigns separately. The strategy and tactics will be different for each.

____________________________________________________________________________

Below are my speaker’s notes, most of which I ‘actually’ said:

I was at an event yesterday called “mobile for the cultural sector” (see previous post) and I was struck by the clarity with which the commercial organisations there were able to articulate clearly what they are doing, who (specifically) it is designed for, and what their measure of success is.

I don’t see this kind of clarity when it comes to the core digital offerings of most cultural organisations. There is not the same degree of focus, perhaps because the nature of ‘public funding’ is inherently ‘public’ and for everyone. But this is nonsense! If you try and make one thing for everyone, it usually ends up not really meeting the needs of anyone.

I don’t see the current digital output from the cultural sector as being strategic as it really needs to be in its approach to audience segmentation. The lessons they know so well from the physical spaces (galleries, exhibitions, museums etc), the skills of curation, outreach, education, engagement, don’t seem to be carried over to the online world.

Since October 2010 Culture24 has been leading an action research project called ‘How to evaluate online success’ with a group of 17 big cultural organisations to begin to consider these kind of issues. To look in details at what we are all currently doing on our websites and social media channels and to try and define success and failures. To get real about what is not working – which in honesty is only ever a problem if you are ignoring the things that are not working well and not doing anything about them!

An example of being more specific could be if one of your organisation’s strategic aims is to increase your visitor numbers from the surrounding local community, you could analyse your web output by segmenting your audience in Google Analytics by location.

The project has raised a lot of questions about the differences between making decisions that are based on strategy as opposed to tactics. This means that the questions are not about how to build something mobile, but who are my users and what do they want to do on the move? Quite a different starting point.

So, the big challenge for all institutions (and you could say the Arts Council as well) is “what is their strategy behind digital?” . Specifically who are they trying to reach, what is it they are trying to achieve, what would success look like (so they can tell if it’s working) and then finally, how will it best be delivered (platform, technology, channel, brand, partner etc).

So where I work at Culture24 we have been publishing a mix of editorial, venue info, events and resources into our various channels for nearly ten years. We have a network of over 4,500 venues around the UK who contribute content into our system about their venue, events, exhibitions and resources.

This has created a big database of stuff that can be sliced, packed and shared in a multitude of ways either:
– into our own channels, or
– packaged and shared with others for reuse.

The epiphany came several years ago when we realized the potential for many different reuses and the economy of scale of the kind of centralised infrastructure we have built.

The most significant example of this packaging comes by way of a three year agreement with the BBC to be their ‘official cultural data provider’ of cultural activities in order to support their new ‘Things To Do’ project which will go live in April 2011. We are very excited about this and believe that it will slowly have a big impact on developing reach to audiences for cultural activities once it is live.

You could say we are becoming a platform and in that role face new challenges that come from curating data for sharing. This is difficult stuff and comes with a seemingly invisible set of skills and requirements that you don’t even know you haven’t thought about until you are in it.

We have found that our partners want the bigger picture so being a central system for certain kinds of data (content) is really valuable.

In fact, Culture24 have built what I believe is a necessary piece of the national central cultural digital infrastructure that the sector needs. There are others too: Culturelabel (buying), Culturegrid (collections), not to mention those outside the public sector such as FlickrCommons and GoogleArt.

My last point is about a project we coordinate called Museums at Night, which is a weekend of late night openings that are about doing something different to appeal to audiences who may think museums and galleries are not for them. The thing is that Museums at Night is not a digital project, but it would not be possible to deliver it without the central digital infrastructure that we have.

This means that:
– We use our network of venues to share ideas and resources to help them plan better events
– They use our database to tell us what they are planning
– We use the database to interrogate their plans and package events by audience or theme and pull them out to relevant press and audiences.

The end result in 2010 was more than 85,000 people doing something different with their evening by attending a Museums at Night event, of which 47% had never been to the venue before. The opportunity here is to consider how the infrastructure supports more than the obvious online outputs.

Read the speech by Mark Thompson from the BBC

Read the speech by Alan Davey from ACE

Mobile for the Culture Sector

Interesting two days hearing from a mix of commercial and cultural players working on mobile services/products.

The event took place in the fab Ravensbourne college next to the O2 and was organized by Culturelabel and Camerjam who managed, I thought, to get just the right feel for the event – not too formal, slightly playful and (mostly) well structured.

There were some good presentations, in particular in the two keynotes from Jonathan MacDonald and Alan Moore.

Alan had the two best takeaway phrases:

1. “No more online or offline, just blended reality”
Indeed and there are big challenges for us as individuals and I personally have mixed emotions about it all. Whilst I love my new ipad-iphone-fourquare-facebook-sms-layer-iplayer-gaming-life, I am often unable to disconnect from the network that is my life to the detriment of my stress levels.

2. “This is a social revolution, not technical”
So obvious, but so true. Thinking about this also helps you to put people first. To consider how technologies genuinely allow us to do things differently – learn, play, communicate, work. You see this everywhere in people’s lives but in particular kids who just accept all the technology without question, expecting it all to link up, be online, be free, be open, all the time.

He talked about the vital relationship between the systems/platforms/data and the communities of interest/personalization/engagement. Plus the need to design for: ecosystems, platforms, participation, value creation, mass customisation, communities of interest, commerce. His slides on these issues were very good and available on his blog.

Jonathan’s talk left me with two profound observations:

1. The need to differentiate between tactics and strategy – between the how and the why.
So if you are not clear what you are doing (specifically) and who it is for (specifically), then how do you know the best way to ‘do’ it. I would like to take this idea and tattoo it on my face and inject in into the brains of everyone who things they have strategy creation as part of their job.

2. Courage
Courage to fail. Courage to admit you are failing, courage to embrace a culture where failing is okay. Yes, yes, yes.

I would also like to add:
– Courage to lead a collaboration
– Courage to agree to collaborate
– Courage to say no (I don’t want to collaborate with you)
– Courage to share your failures
– Courage to get real about your successes and what is really working well and its real impact
– Courage to admit that there is a lack of strategy
– Courage to admit that you don’t know what you are really trying to do with your website/social media channel/app

He also said that “how we suffer depends on how we are structured” which is worth reflecting on as the Director of a small, slightly maverick organisation with its own set of problems, that at least we don’t have the bureaucracies of a large institution

Ed Vaizey also made an appearance with a pre-recorded video. Nice.

BUT …… my personal highlight was the Biggar Augmented Reality art work by artist Sander Weenhof.
This is the biggest AR sculpture in the world and involved wrapping the earth in 7,463,185,678 cubes. Once you have downloaded the layer you can see the cubes everywhere you go. They are always there and always on and if you want to play god, you can even change their colour. A brilliantly beautiful idea, simple and thought-provoking with endless fun. I recommend downloading it and looking at the cubes whenever you are bored in a meeting or event. They will be there to take your mind to another place.

Here are some shots of Sander making his presentaion with the blogs in the room …

… and again, in my office today.

Last but not least, watch out for Culture24 going mobile soon.
: )

Not really Marketing at all – Arts Marketing Association 2010 (AMA10)

Who knew Leeds had such beautiful canals or that the Royal Armories was such a cool place where the pay-per-ride shoot ‘em up games were built with old machine guns? Now I know why their work with us on Caboodle was so great.

I arrived here for this years AMA conference in time to catch Shelly Bernstein’s keynote about her long-term innovations and leading edge thinking at the Brooklyn Museum. She is someone whose work I have followed for years but never met so it was a real pleasure to spend some time with her and find her as fresh in person as her work.

She was talking about Brooklyn’s use of community and the freedom she has had under a very open Director to pursue a vision of how online technologies could transform the museums relationship to its community. Also to help them with their number one problem, their proximity to Manhattan and the long psychological journey New Yorkers have to make over the Brooklyn Bridge (SATC fans know this well from Carries relation to Miranda’s moves there).

One of their solutions is to work with Four Square to offer an ‘Art’ Badge to those intrepid travelers who make it across the Bridge. Very clever as anyone can get the badge and it’s a fun way to reward that doesn’t interfere with the competition to be Mayor. She’s also banned all staff form checking into the Brooklyn Museum’s own Four Square account in order to ensure the community ‘own’ the mayorship but matched this with staff offering tips about local restaurants to exploit all their good local knowledge.

This latest partnership with Four Square is just another example of thinking outside the institution and taking their knowledge and stories into existing online communities. You can see other examples of this in their various iPhone apps, work with Flick Commons etc. They also reverse that logic and bring stuff from these communities back onto their own website by incorporating visitor comments from Facebook and the like onto their own website live – be they good or bad.

For me, its not really helpful or accurate to call any of the stuff she talked about ‘marketing’ It is more in the vein of what used to be called ‘outreach’ or community work as at its core is the respect for the visitors and their own stories, opinions and views.
The Brooklyn Museum is not pushing its own ‘Brand’ here. The visitors tell how they think it is and the Museum curates, hosts, plays home to these interactions and their course. It’s the opposite to the kind of Brand development thinking that you se now in the commercial sector with big companies trying to use their brands to tell stories but lacking the substance that comes from the cultural assets (the art, the stuff).

If only we could find the business models for capturing some financial successes and sustainability from Brooklyn’s model? Perhaps the key lies in their grass roots, bottom up approach, the one that sets their visitor at the core and the one that puts their own brand behind?

Great to meet you Shelly and Go Brooklyn!

Reaching Teachers: Culture24 at the Learning and Technology World Forum 2010

Our Chairman and Becta board member John Newbigin opened the session yesterday on “educational learning from the media Industries” as part of the Learning and Technology World Forum 2010.

The Forum is part of the run up to the BETT conference that is on from Wed 13th Jan to Saturday 16th Jan. Read more here.

Culture24’s Head of Programmes Anra Kennedy did a great presentation challenging the education sector to make use of the fabulous rich online content from museums that it already out there. I watched it all on the Webcast provided by bTween (who were involved in curating the session).

She cited some of the good examples where teachers can already find/explore really useful stuff;
Flickr Commons
Pre-Raphaelites
National Archives
and of course the new Culture24 Teachers section.

You can read an excellent roundup of the session on Joanne Jacobs blog here.

Looking back over the development of Culture24 over the last ten years (the video!)

The lovely people from New Zealand’s National Digital Forum has posted the video of my keynote, complete with all the slides.

If you want to hear from the horses’ mouth (so to speak) the inside story of Culture24’s journey from ‘portal to publisher’ then watch this!

Read my take homes from the conference.

Take homes from the National Digital Forum (NDF2009) in New Zealand

It was long way to New Zealand from Brighton, three planes, 28 hours and a lot of movies, but it was worth it. The people are friendly, the landscape breathtaking and the coffee is fantastic. Add to this the National Digital Forum itself and you have a recipe for a really fun, thought provoking and stimulating week.


above: Penny Carnaby (National Library) and John Garraway (NDF Chair)

Thanks to the British Council, I was sponsored to come over and invited to do a keynote on the afternoon of the NDF’s first day. The conference venue was in the truly wonderful Te Papa museum and I was one of three international speakers, the others being Daniel Incandela (Director of New Media, Indianapolis Museum of Art) and Nina Simon (Museum 2.0 blog).


above: Te Papa wall outside conference “Embrace the past. Prepare now to shape the future”

Daniel opened with a very witty account of the transformation he has overseen of the IMA’s online presence and production. In particular the great use of personalities, narratives and stories told using low cost video but with high production values). He comes from a background like myself of video production and I totally related to his insistence on voice, opinion, humour trumping over the technology.

Nina (a woman after my own heart) talked about audience, mostly from the point of view of the physical exhibition but the issues translate to the online world very easily. The spoke of the importance of framing the ‘right’ question as a way to draw people in to an idea. She also got the whole conference on its feet, sharing skills and seeking advise in the one-to-one, with the reward for a a successful skill swap of banging a huge gong hanging on the stage. See the visual evidence of my successful sharing here!


above: me and my big slides!

For my slot, I told the story of Culture24 over the last ten years, what we set out to do, what we actually did, what worked, what didn’t and what next. I also looked back on the duplication, lack of strategy, leadership and sustainability in UK digital cultural online. Ending with what I see as possibly the start of some real change in 2009 thanks to the following:

MLA digital principles published
Arts Council state digital opportunity as a key priority
National Museum directors speak out to say future for museums lies with Internet
MA conference, first year they have had a strand on ‘digital change’

You can see the slides of my talk, which are in two parts here: Part One / Part Two.

It seems from the Twitter back channel and the face to face chat that the stories were appreciated, which coming from such a highly skilled and digital literate group of people was a real compliment.

Also enjoyed hearing about the excellent stuff they are doing at the DigitalNZ (part of the National Digital Library). Their work with API’s, data aggregation and date sharing is really innovative for the cultrual sector and I for one an watching their space with interest.

Same applies to the stuff that Liam Wyatt from Wikimedia Australia is talking about concerning how to engage the GLAM sector more effectivly with Wikimedia. His recent blog posts on the low hanging fruit in this area are really interesting.


above: Liam Wyatt (Wittylama) and Phillipa Tocker

Finally, this has got to be the best badge ever ….

Thanks to the British Council, Te Ara, NZlive and the NDF committee for their support and for making the trip both possible and worth it.

Collaboration can be transformative – Take homes from the CILIP executive briefing ‘Beyond Silos of the LAM’s

Beyond Silos of LAMs conference

“Collaboration can be transformative”. This was the opening statement made by Gunter Waibel at the ‘Beyond Silos of the LAM’s’ event at CILIP on 15th September.

He used an analogy for collaboration being like a trapeze artist, swinging from one swing to another. In other words, something that requires an act of faith and a trust in yourself, your fellow flyers and the technology you are using.

Trust and risk were themes of the day. Who was willing to do both? It was clear that in most cases it was getting a mandate for collaboration from senior management that was necessary.

Case studies from V&A, Smithsonian and York Library and Archives all shared the presence of a clear vision, a belief and clarity about purpose and value that drives your ambitions. With this, securing the mandate for collaboration seems easier – as Stuart Dempster so nicely put it“ success breeds success”.

One thing that struck me was the question – What are the incentives to collaborate beyond personal success that so often (if we are honest) can be defined as trumping your partner? Guenter spoke accurately I felt, about the inherent tension in the fact that we are often measured “against each other – not really a natural state for collaboration”!

Maybe a way to deflect this dichotomy might be as Nick Poole suggested in his talk the need to collaborate “beyond our mates”. and consider wider collaboration with perhaps the creative industries, tourism, arts or commercial partners.

This mirrors my personal feelings that by far the biggest threat facing LAM’s is the risk of not collaborating beyond their mates – not to face outwards from the sector to the wider environment and the many places where cultural content could be of value (schools, broadcasters, publishers, bloggers and more).

Nick encapsulated this very well when he said “ we have a collective opportunity, we are all emerging from an ere of mass digitisation into something more nuanced and sophisticated.”

Roy, Nick and Brian
Left to right: Brian Kelly, Fiona Williams, Roy Clare, Nick Poole and Guenter Waibel

I was struck by the fact that within the Smithsonian, they face internally all the same issues that an individual museum, library or archive face in collaborating with others. With their 19 museums, 20 library branches, research facilities, archives and a zoo, they probably have as many objects as a small country! They are singlehandedly their own silo, but with a brand (a bit like the Tate), that needs no introduction.

My own presentation considered the issue of users, their needs and behaviour online. In particular what methodologies and tools are available to us now that could deliver more focussed user friendly services that have a collaborative model at their core.

You can view the presentation of slideshare here.

My essential premise took a specific profile of a 10 year old child sitting down to a computer in a library. It asked “why can’t the library’s online offer, engage the child to the same degree as the physical library?

It’s a very good question and one that is long overdue in asking. For me, the answers are all there for the taking – diverse content feeds, open data sharing, aggregation platforms and interface personalisation.

I would love to see my idea tried out in a library and then track the usage.

Any takers???