Jeff Veen gave a great talk at the Dconstruct conference last September organised by our new neighbours Clear Left.
I’ve just found that they have put online not only the pdf of his presentation slides but also a podcast of his talk. Great stuff. I’ve just reinacted his talk and it has given me a really good overview of the usability issues that we’re grappling within the rebuild of the 24 Hour Museum. His mindmapping exercise of content to user tasks is particularly helpful.