Presentation to the NMDC (National Museums Directors Conference) March 08

Below is the text and slides from a presentation I was invited to make to the National Museums Directors Conference meeting about what I see as the current digital issues and opportunity that national museums need to know about.

There have been huge changes in recent years online such as the hype about Web 2.0, the blogging boom, delicious, Flickr, etc. Including some high profile projects from museums like the Launchball game from the Science museum whose popularity on the social bookmarking site DIGG took out their server.

Too much to talk about in ten minutes, so going to concentrate on three examples of interesting work that is happening at the moment that encompasses some of the key issues.

1. Powerhouse Museum, Sydney

Put online over 70,000 of objects from storage.
Built a system that invited and allowed users to tag objects with words that meant something to them.
The tags not only add meanings that sat alongside the curators tags but also created better links between data and search engines.

powerhouse-small.jpg

Within first three months every single object had been viewed.
Since launch in June 2006 over 25 million collection records viewed.
300% increase in overall traffic.
Proportion of website traffic engaging with collection up from 8% to 65% (collection is now integral part of why people visit the museum website)

powerhouse2-small.jpg

They have developed a very nice way of treating the viewing of objects online (above).

Result is that they have in effect turned their museum inside out.
Opened up access and improved visibility to search engines.

Through their interaction with people, have brought knowledge back into the organisation about their collection.

At Powerhouse the success is driving organisational change- puts the collection back at the centre of the organisation (why they exist, why they are different to other ‘leisure attractions‘). Most popular three objects have never been on public display, up-turning internal perceptions about collections.

Culture24 is working with the lead developer at Powerhouse who is doing this work – Sebastian Chan – because we are working with him on our international project Culturemondo Seb writes an excellent blog called Fresh + New about their work that is well worth following.

Through my conversations with him, I know that it is not about big budget, but clever use of technology.

Their *particular* system is also giving them new ways of understanding their audiences.
Software their team has built to present the collection (recommendations engine, social tagging, smart ranking) is generating an enormous amount of business intelligence around their collection and how people use it.

The intelligence allows the Powerhouse to rethink its real world exhibitions, classification and documentation processes, and will lead to more effective communication to their audiences. It isn’t just that the collection is online … it is that it is usable, user-centric, self-learning, and dynamic.

Another project, just gone live that also uses tagging of collection but in this case they have put their collections into an existing online community.

1. Flickr ‘Commons’ project

The Library of Congress Pilot Project
Show the hidden treasures in the huge Library of Congress collection.
Show how with audience input, a tag or two can make the collection even richer.

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Within the first *month*:
– Over 5 million page views for LoC Flickr account
– 60,000 tags, 10,000 unique (So, a tag “woman” added to 5 photos)
– About 400 people added one tag, all the way up to one person adding 5,000!
– Roughly 5,000 comments

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This is where the gold is in terms of useful data. The LoC has already made about 12 updates to their catalogue based on corrections they’ve received via Flickr!

Also created so far about 10,000 new contacts to the Library’s account in Flickr, so new photos they publish will fall into the “photos from your friends” page, and into RSS feeds and such.

This project interconnects the historical and contemporary, creating relationships between the two, effectively making Flickr a huge record of living social history photography.

Third and final example if much closer to home.

3. Integrated Architecture project – Partnership with MDA and MLA.
– Vision for a unified ‘infrastructure’ for creating; managing and sharing information across the sector
– Way to bring together different systems to share data openly easily
– Delivering locally-based services from a national platform
– Uses what exists, cost-effective framework, greater impact and reach

This builds on work Culture24 have done championing data sharing across sectors. Things like our RSS feeds and our agreement with Visit Britain to provide them with all our event data for inclusion in their own site.

iap.jpg

It is also informing our current work with LOCOG to provide them with UK wide event information about Cultural Olympiad for inclusion in all their online projects.

As well as our work that has just received support form DCSF and BECTA to get stuff in front of teachers, kids and families.

For me, the Integrated Architecture project is about collaboration and an understanding that the future of the online world resides in the ways that information comes together into services and structures that meet the needs of different users in different ways.

So could museums in UK do what Powerhouse has done?
Yes of course, but why not go further?
How about browsing across collections and institutions.
Searching across different organisations. Bringing together meanings?
I see this as the big opportunity and the recent changes at MLA I think offer a chance to be bold.

To work across sectors with ACE, Tourism, Creative Industries and address the fact that there is still a lack of any digital strategy in the UK cultural sector.

I think a good starting point is with the National Museums Online Project, which I am sure you all know about – as you have helped to support the consultancy work that is just beginning. As you know it initially brings together a few of the nationals – Science Museum, National Maritime Museum and V&A, with Culture24. Bridget Mackenzie from FLOW has been appointed to explore the possibilities for online collaboration between different nationals and their digital collections.

There are very exciting opportunities here to bring on board an even wider set of partners, people like, MLA, PCF, Art Fund, Arts Council and DCSF, and set a national agenda that is focussed on needs of users.

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